Frequently Asked Questions
What is the best way to burn my candle safely?
How do I apply a discount code?
If you've received a discount code through a special promotion, you can enter it at checkout to apply the discount.
If you're on a mobile phone, click on "Show order summary & discounts" at the top of the page to see the discount code box.
How long will it take to get my order?
Delivery orders may take anywhere between 3-7 business days (depending on where you are and the specifics of your order). Out of stock orders may take up to 2 weeks before delivery.
The first time you burn your candle, let it burn until the entire surface layer of wax is melted. After burning, trim the candle wicks to ensure that any ashes and burnt sections are thoroughly removed.
Keep wick trimmed to 1/4 inch at all times. The wick should be trimmed every 4 hours of burn time.
Candles should not be burned for more than four hours at a time. It is recommended that they burned for four hours, then extinguished and let cool for two hours before relighting.
Discontinue use when ½" of wax remains at the bottom of the jar. This will prevent possible heat damage to the counter/surface or container itself. The glass can get hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. When this instruction is followed, the glass will not get too hot.
Never leave a burning candle unattended. Always burn candles away from drafts, anything flammable and out of reach of children and pets.